LEADING SELF
o Managing the flood of information
o Speaking persuasively and successfully
o Cultivating your own leadership style
o Emotional intelligence: a critical skill set
o Making smart decisions
o Planning and preparing for meetings
o Goal-oriented and successful presentations
2. Change management
3. Advancement through Branding and self-marketing
Wellbeing
o Work/family/me time balance
o Managing stress
o Overcoming frustration
"It usually takes more than three weeks to prepare a good impromptu speech" Mark Twain
LEADING OTHERS
Individual contributor to people Manager - Capability building
People Management and Recognition strategies
o Purpose and SMART goals
o Performance interviews
o Providing rounded feedback
o Motivation and identification
o The fine art of praise
o The tough job of providing criticism
o Recognizing potential and promoting employees
Leadership
o Leadership concepts and styles
o Leading within the system and leading in international setting
o Managing through questions
o Active listening
o Monitoring or Delegating – the right way!
o Managing Employee Turnover
o Basic rules of team communication
High Performing Teamwork
Fostering collaboration, trust, and accountability.
Developing diversity awareness
Team Competency and Capability building
Team Engagement
o Team building
o Team conflicts: balancing needs
o Recognizing and resolving conflicts
LEADING BUSINESS/ORGANIZATION
· Four values as basis for action
· Compliance: standards of business conduct
· Leading with purpose, vision and a mission
· Developing objectives and strategies for the team
· The manager and entrepreneurial thinking
· Multipliers through customer retention
· Converting Challenges Complaints into opportunities
· Focusing on innovation as a factor for success
· “Selling” ideas
· Managing knowledge as a resource
· Determining the organization’s level of maturity
· Attitude toward change
· Leading change/drive Transformation
· Radically redesigning processes: reengineering
What the customer really wants are three things: first, Service second, service; and third, Service